1:1 Sessions (Coaching, Resume Intake Calls, Interview Preparation)

To maximize your coaching time, the following expectations must be met with regards to scheduled coaching sessions: (a) Sessions that are not rescheduled or cancelled 24 hours in advance will result in forfeiture of the session. (b) Clients arriving late to a coaching session will receive the remaining scheduled session time, unless other arrangements have been previously made.

Training Sessions

Cancellation Terms for training sessions are outlined in your service agreement.

Leadership and Career Coaching is a service that provides personal coaching to specific individuals and/or groups. The client is aware that coaching is in no way to be construed or substituted as psychological counselling or any other type of therapy or medical advice.

The team at Accelerate Transformation will at all times exercise their best professional efforts, skills and care of ensuring the client is coached to meet their leadership and career goals. The client understands and acknowledges the coach will not be liable legally or otherwise, for the actions the client may or may not undertake as a result of the coaching sessions.

No assumption of responsibility is made, or given, and the client requesting such advice agrees not to hold Ashleigh Trahan or Susanne Latimer (Providers) responsible or liable in any form or fashion, for such actions taken of their own accord. The method and process by which this advice and direction are given in no manner whatsoever, written or verbal, constitutes an agreement or liability on the part of the provider and is acknowledged to be different in many ways than clinical and medical counselling.

You (the client) agree that using any of these coaching services are entirely at your own risk. Coaching services are provided "as is", without warranty of any kind, either expressed or implied, including without limitation any warranty for information services, coaching, uninterrupted access, or products and services provided through or in connection with the service. This service is requested at the client's own choice and with inherent singular responsibility. Any actions or lack of actions, taken by the client of such advice is done so solely by choice and responsibility of the client and is neither the responsibility nor liability of Ashleigh Trahan or Susanne Latimer (Providers). The client takes full responsibility in the decisions they make after being coached as well as the consequences. The client enters into coaching with full understanding that they are responsible for creating their own results.

Periodically, Ashleigh Trahan or Susanne Latimer, may provide links to other web sites or written print material which may be of value, interest and convenience to you. This does not constitute endorsement of material at those sites or any associated organization product of service. It is the responsibility of the user to make their own informed decision about the accuracy of the information at those sites and print material including their privacy policies. In no event shall Ashleigh Trahan or Susanne Latimer (Provider) be liable for any incident or consequential damages resulting from use of the material.

The first draft of your new resume will be ready for you in 5 business days after payment is received.

If you have a deadline to meet, we also offer 48 hour rush services for an additional fee. Make sure to speak to your HR Expert about your job search timeline.

Once you receive your new professional resume, we will work with you to revise your documents following delivery until you are ready to finalize them. We do not charge extra during the revision process for up to 2 weeks following the first delivery of your new resume. We want to make sure we answer any questions you may have and fine tune it to meet your needs!

No refunds will be issued for completed work. Feedback, changes and edits are welcomed throughout the process by our HR Experts to ensure you have a product you will love!

Online Privacy

We collect information via our appointment booking platform, which may include responses to intake forms, completion of online orders and registration through our website. We recognize that your resume information, coaching intake forms, and contact information are sensitive, and we take all commercially reasonable measures to ensure the security of your data.

Credit and Banking information is relayed via our Credit Card Processors secure server and is never saved on our servers or divulged to us. Our payment processors comply with all required PCI standards.

Any of the information we collect from you may be used in one of the following ways: (a) To respond to your contact requests, schedule meetings and fulfill project requirements. (b) To send periodic emails. The email address you provide may be used to send you information, respond to inquiries, and questions. You may choose to sign up for marketing emails, and you always have the option to unsubscribe.

We utilize a variety of security measures to maintain the safety of your personal information.

We will never disclose, sell, trade, or otherwise transfer your personal information to outside parties, unless required by law.

Confidentiality

When engaging in any leadership or career coaching, the Coach is bound by the principles of confidentiality set forth by the International Coaching Federation Code of Ethics.

However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege.

Confidential Information does not include information that: (a) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (b) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (c) involves illegal activity.

The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

Contact us at info@acceleratetransformation.ca with any questions.